Privacy Policy

1. Privacy Policy

This document, often known as our “privacy policy,” outlines how we use personal data about the people we engage with on a daily basis, such as clients and website visitors. It is a statement of our dedication to safeguarding your personal information. In order to completely understand how and why we are using your data, it is crucial that you read this privacy policy along with any additional privacy notices we may offer you on any occasion that we collect and process personal data.

This privacy statement is meant to be read in conjunction with other notices, not as a replacement for them.

2. Our pledge

We strive to make sure you have a reliable experience with us, including when using our websites and making reservations. We respect your right to privacy. We want to discuss with you the rules and practices we’ve implemented because we recognize that you are concerned about how we utilize your personal data. In this manner, you may trust that we will protect your personal information.

3. Processing personal data lawfully

We believe your business is no one else’s. Your privacy is important to you and to us. So we’ll protect the information you share with us.

In order to handle any booking inquiries or to carry out and manage any booking, we may need to disclose your personal data to third parties (including intermediaries). This might consist of;

to enforce any booking or other contract with you,

to gather payments that are due from you, 

and to investigate and address complaints.

These third parties could be any suppliers, such lodging facilities and to facilitate group bookings. We make sure that these other parties protect your personal information to the same extent that you would expect from us.

To protect your privacy, Cape Flava Tours (Pty) Ltd follows different principles in accordance with worldwide practices for customer privacy and data protection.

• We won’t sell or give away your name, mail address, phone number, email address, messages or any other information to anyone.
• Non-personal information such as browser, domain type, ISP and your IP address will be added to our database for the sole purpose of determining how our website is used by you recording your visit history. This helps determine technical issues, understand your use and improve our website and services.

Notice

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you process and enquiry on the site. We use your Personal Information for four primary purposes:

• To make the site easier for you to use by not having to enter information more than once.
• To help you quickly find our services and information.
• To help us create content most relevant to you.
• To alert you to special offers and other new services.

4. Third party information share

We often use third parties to allow us to provide additional services including payment processing, site activity, administration of e-mail communications and tour reservations. Often these third parties supply information on the performance of our site to us and/or as we designated.

If you book a tour through Cape Flava Tours (Pty) Ltd, any personal information provided (such as name, address or credit/debit card information) will be added to our permanent database. Opting out of sharing information with third parties (other than direct service providers) is done by your request in writing. You may also opt out of being added to our mailing list, and your name and mailing address, including purchase information, will not be available to other companies, unless otherwise specified by you, the customer.

5. How cookies are used

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name and some digits and numbers.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

6. Our website protects children

Our steadfast dedication to safeguarding children is entirely compliant with South African law, which regulates the processing of personal data pertaining to minors under the age of 13 under the Protection of Personal Information Act (POPIA).

7. Responding to inquiries or concerns

Please feel free to contact us as soon as you have any questions or concerns about our privacy policy. We will handle any inquiries and complaints.

8. Assurance statement

We will never email you to request credit card information.
We are only intended to process orders from browsers that support Secure Socket Layer (SSL) technology, which includes, but is not limited to, versions 4.0 or higher of Netscape Navigator, versions 7 or higher of Internet Explorer, versions 4 or higher of Firefox, and versions 4 or higher of Safari. Information you send over the Internet is secure thanks to SSL encryption technology. Note that there are situations when 100% security is not possible.

Disclaimer

This privacy statement will be updated to reflect any changes. Any additions will be highlighted and deletions will be displayed as strikeouts for the first thirty days, regardless of the changes made to the way we use the information.